My Cal Poly Portal

Password Problems

The password rule which seems to cause the most confusion is that no word fragments may be part of the password. When creating a password, avoid having three alphabetic letters in a row. This will reduce the chance that words are present.

For assistance selecting a password visit the Password Requirements website.

If you have a forgotten or expired password, visit the Login Help or contact the offices listed below:

Current Students: ITS Service Desk
8 am - 7 pm Mon - Fri
Telephone: (805) 756-7000
Applicants only: Admissions Office
12 pm - 5 pm Mon - Thurs
Telephone: (805) 756-2311

Admissions

For all questions on the admissions process, please refer to the Admissions Website or contact:

Admissions Office
12pm - 5pm Mon -Thurs
Telephone: (805) 756-2311

Registration Questions

For questions regarding Registration and Transcripts please refer to the Office of the Registrar website or contact:

Records Office
10am - 12pm; 1pm - 3pm Mon - Fri
Telephone: (805) 756-2531
Registration Issues: registration@calpoly.edu
Records Office: records@calpoly.edu

Housing

For your questions on applying for on-campus housing, please refer to the Housing website or contact:

Housing and Residential Life
8am - 5pm Monday - Friday
Telephone: (805) 756-1226
Email: housing@calpoly.edu

Student Accounts

For your specific question on account balances, please refer to the Student Accounts website or contact:

Student Accounts Office
Email: studentaccounts@calpoly.edu
Telephone: (805) 756-1428

Financial Aid

For your specific questions on financial aid, please refer to the Financial Aid website or contact:

Financial Aid Office
E-mail: financialaid@calpoly.edu
Telephone: (805) 756-2927

Missing Portal Content

If you don't see a portlet you are expecting to see (such as the My Classes portlet), you may have inadvertently removed it from your portal layout. This may have occurred if you clicked on the "x" in the top right corner of a portlet, or used the Customize feature.

To restore the default content:

1. Select Customize near the top of the window.
2. Search for the missing portlet name and add it to your layout.

Technical and Other Questions

If none of these options address your concern, please send email to mycp@calpoly.edu that includes the following information:

  • Your name
  • Your Cal Poly username (e.g. jdoe@calpoly.edu)
  • A detailed description of your question

Please do not send us your SSN, date of birth, passwords, or any other information that should be kept confidential.